If you're experiencing difficulties with one of our apps, we'll likely ask you to email us from within the app itself. This is so we can gain access to diagnostic information that may assist in resolving issues or answering any queries you might have. We've detailed the instructions for this crucial task for our most popular applications below.
- Open Pigment
- Tap the Home tab.
- Tap the Information icon (looks like "i" in a circle).
- Tap Email Customer Service.
- Enter ticket ID number in the subject field AND in the message box.
- Post it.
When we receive your message, we'll get in touch with you with suggestions for resolving the issue you are experiencing.