There may be a time when a Support Team Member may ask that you send a screenshot or screen recording in order to better understand what you are experiencing.
Taking a screenshot or video recording is easy as 1-2-3. To be sure you have the most updated instructions for your device, please follow the links below.
Screenshot
iPhone: https://support.apple.com/en-us/102616
iPad: https://support.apple.com/en-us/102500
Mac: https://support.apple.com/en-us/102646
Screen Recording
iPhone or iPad: https://support.apple.com/en-us/102653
Mac: https://support.apple.com/en-us/102618
Once you have taken your screenshot or screen recording, please attach it to your support request ticket and send it to us!