No one appreciates having to wait a long time when an app isn't working as expected. We totally get it! Here's a few tips that may help you find the solution you need and if it doesn't, it will speed up our problem solving efforts.
- If you're dealing with an issue of data loss (pages, journals, artwork, etc.) please reply to our acknowledgement message and tell us the amount of iCloud storage you have available. Click here for help finding that info.
- Check out the search feature in our Help Center for answers to your questions or solutions to the trouble you’ve encountered.
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For Pigment and Zinnia reports or questions, please email us from within the app. Describe for us what you are experiencing and, if possible, share the steps we can take to reproduce the problem. The message we receive will also include performance data from the app that may help us determine what’s going on.
Email from App - Pigment
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- Tap on the more options icon (...) in the top right corner of any section of the app.
- Scroll to the Support & Info section, tap Help.
- Under Support, tap Email Support.
- Enter ticket ID number (if you have one) in the subject line AND in the message area. Be sure to describe in detail what you need help with and include any screenshots or recordings you may have.
- Send it.
*Or you can tap on this link on the device where you have your app installed.
Email from App - Zinnia
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- Open Zinnia.
- Tap on the more options icon (...) in the top right of the main journals dashboard.
- Tap Help.
- Tap Email Support.
- Enter ticket ID number in the subject line AND in the message area.
- Send us that email.
*Or you can tap on this link on the device where you have your app installed.
To email from other apps not listed above:
Take a Screenshot or Screen Recording
Use screenshot or screen recordings to capture error messages or images that don't look as expected. Follow the instructions at the links below and attach the files in a reply to our message and send it to us.
Taking a screenshot or video recording is easy as 1-2-3. To be sure you have the most updated instructions for your device, please follow the links below.
Screenshot
- iPhone: https://support.apple.com/en-us/102616
- iPad: https://support.apple.com/en-us/102500
- Mac: https://support.apple.com/en-us/102646
Screen Recording
- iPhone or iPad: https://support.apple.com/en-us/102653
- Mac: https://support.apple.com/en-us/102618
The sooner we receive this information, the sooner we can get you back to creating!