Reinstall Your App

Having trouble with your app? Sometimes, a quick reinstall can do wonders. Here’s a simple guide to help you through this process with ease.  Before you begin, ensure that iCloud is enabled for your app and all of your projects are backed up:

  1. On your device, go into the Settings app.
  2. Tap your name > tap Saved to iCloud.
  3. Scroll until you find the app's name > make sure it is turned ON.

Next, open your app and in the app's settings make sure iCloud Syncing is enabled. 

Follow these steps to uninstall and reinstall the app:

  1. Go to your device's homepage.
  2. Press and hold on the app's icon.
  3. Tap "Options".
  4. Tap "Remove App".
  5. Tap "Delete App".
  6. Open the App Store.
  7. Search for the app's name.
  8. Download and then open the app. If you had a Premium subscription, Tap on "Restore Purchase" at the bottom.

At this point, your subscription should be reactivated, but if it isn't, please follow the instructions here for your app.