Having problems with your brush or fill tool? You're in the right place! This guide will assist you in sorting out the issue swiftly.
Let's begin with three simple steps:
- Restart your device: Sometimes, a simple restart can solve many problems. It's always the first recommended step, so let's check this off the list.
- Update your app: Please visit the App Store and ensure you're running the latest version of Pigment.
- Check the opacity setting: Ensure the opacity slider for the tool is at least halfway up. Adjust it and see if your brush or fill tool starts functioning.
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Contact support: If the issue persists, we'll need additional information. Please email us directly from the app by following these steps:
- Open the app.
- Tap the Home tab.
- Tap the Info icon (looks like an 'i' in a circle).
- Select Email Support.
- If you have an existing ticket for this issue, please include the Ticket # in both the subject field and the message box.
- Send the email.
Once we receive your email, we'll be able to discuss the next steps and find a solution together.