Having problems with your Apple Pencil? Let's ascertain if the issue is specific to Pigment or is an issue with your Apple Pencil. First, let's give the Pigment app a clean restart. If that doesn't work, we'll examine the Pencil itself.
Pigment Reset
First, force close your app and then reopen it.
- Swipe up from the bottom of the screen to open the App Switcher.
- Swipe left or right to find the app you wish to close.
- Swipe up on the app's preview to close it.
If that doesn't help, you can attempt reinstalling Pigment.
Apple Pencil Problem-Solving
If you're still reading, that implies the issue isn't likely with the Pigment app. Let's examine your Pencil. Open the Notes app and attempt to draw with your Apple Pencil to see if it functions as expected, including pressure sensitivity.
If the Apple Pencil doesn't function correctly in the Notes app or other sketching apps, then it's most likely an issue with the Pencil and not your Pigment app.
Give these a go:
- Make sure that your pencil is fully charged.
- Ensure that the tip of your pencil is fully screwed on (you can unscrew and then re-screw the tip to do this.)
- Replace the Pencil nib (Apple Pencils usually include a few replacements when purchased).
- Check to see if it might be an Apple Pencil compatibility issue. Please use this guide to ensure you have the correct Apple Pencil for your device: Apple Pencil compatibility with iPad models.
Here are some useful articles that might assist you in further resolving the issue you're encountering:
If these suggestions do not resolve the issue, we recommend getting in touch with Apple Support directly: Apple Support.