Sometimes, you might encounter an issue where your work isn't saving correctly. Let's explore some simple steps to resolve this.
If you open your Files app, tap iCloud Drive, and tap Pigment, do you see your missing work?
There are several factors that could be causing this issue – the number of projects you have, available storage on your device or iCloud, or iCloud syncing.
Let's first try checking that your storage isn't maxed out:
- Open Settings on your device.
- Tap General > iPad Storage - do you have at least 3GB of available storage? If not, please follow the recommendations on that screen to free up storage.
If it’s not an issue with device storage, it may be related to low iCloud storage.
- Open Settings on your device.
- Tap your name.
- Tap iCloud. Are you running low on storage?
Otherwise, it could be related to iCloud syncing.
- Open Settings on your device.
- Tap your name.
- Tap iCloud > To the right of Saved to iCloud tap See All > scroll down to Pigment and turn OFF iCloud for Pigment.
- Now turn Pigment ON and see if that helped.
Now, if you save your work in progress, does it work correctly?
| NOTE: If you open Pigment now, you may get a pop up saying iCloud is disconnected. This is expected. Your "My Work" will also show blank because your previous work is safe on iCloud and Pigment is going to put your new work on your device until you turn the iCloud switch back on for Pigment. |
Lastly, have you tried doing a full reinstall of Pigment? This means deleting the app from your device and reinstalling from the App Store. Before doing this, please make sure that iCloud is enabled and your projects are backed up so you do not lose any of your work.